Elder Aid Privacy Policy

Effective Date: November 15, 2023

ElderAid (“ we ,” “ our ,” or “ us ”) provides this privacy policy to describe how we collect, use, and share the information of individuals who use our mobile application (the “ App ”).  

Information Collection

When signing up for or using our App, you may voluntarily provide information about yourself, including your name, contact information, and any other information you choose to provide.  

For example, for App users looking to help (“ volunteers ”) senior adults within the community (“ seniors ” and together with volunteers, “ participants ”), we collect information including your name, contact information, school or educational institution attended, and class year when you sign up for our App.  We also collect ID information for identity verification purposes, which may include school IDs and/or government-issued IDs such as a drivers’ license.  For volunteers looking to assist seniors with tasks relating to transportation, we may require that you provide driver’s license information and/or information about auto insurance.  For participants under the age of 18, we may also request information necessary for us to obtain parent or guardian authorization when you sign up for the App.

For seniors looking for assistance with tasks, we collect information including your name, contact information, and information about the tasks with which you require assistance.

We also provide space for App participants to provide reviews or comments on tasks performed.

We (and other entities) automatically collect information relating to your interactions with us and our App, including device type, IP address, pages visited and other activities on the App, time and date of visit, and other information we collect through the use of cookies and similar technologies.  See the “Digital Analytics” section of this privacy policy to learn more about the use of this information and the choices available to you.  

Information Use

We may use your information for any lawful purpose, including the following:

  • To verify your identity and/or obtain authorization from parents or guardians;
  • To fulfill your requests and respond to your inquiries;
  • To operate and improve our products and services;
  • To operate, personalize, and improve the App, including for analytics purposes;
  • To send updates and marketing materials that may be of interest to you;
  • To comply with the law and to maintain the security of our App;
  • To promote the safety of our users; and
  • With your consent, or as otherwise disclosed at the time information is collected.

Information Sharing

We may share the information we collect with other parties, including the following:

  • With your school or other educational institution, local government authorities, and/or parents/guardians to verify your identity and/or obtain authorization for registration;
  • With third-party service providers who process information on our behalf, such as data hosting services and email service providers;
  • With our affiliates and any affiliates or joint venture partners that we may have in the future;
  • As part of an actual or potential corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
  • Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity;
  • With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.  

Digital Analytics

We may work with third parties that collect data about your use of the App and other apps or websites over time.   We use Google Analytics and other third-party services to improve the performance of the App and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our App, visit www.google.com/policies/privacy/partners , and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout .

Additionally, your browser may offer tools to limit the use of cookies or to delete cookies or device identifiers; however, if you use these tools, our App may not function as intended.

Third-Party Links

The App may provide links to third-party apps or websites.  We do not control the privacy practices of those apps or websites, and they are not covered by this privacy policy.  You should review the privacy policies of other apps or websites that you use to learn about their data practices.

Your Choices

To opt out of our email marketing, you can use the link provided at the bottom of each marketing message.  If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as confirmations.

Changes to Our Privacy Policy

If our information practices change, we will post these changes on this page.  We encourage you to visit this page periodically to learn of any updates.

Contact

If you have questions, comments, or concerns about this privacy policy, please contact us at:

elderaidteam@gmail.com